Return and Refund Policy

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Effective date: 03/08/2024

Thank you for shopping at All 4 Quarters Productions. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within thirty days of the original purchase of the product. A new product can be exchanged for another product under specific conditions, however, can not returned for a refund.

To be eligible for a return, please make sure that:

• The product was purchased in the last thirty days.

• The product is in its original packaging.

• The product isn’t used or damaged.

• You have the receipt or proof of purchase.

• You obtained a Return Merchandise Authorization (RMA) from us.

Products that do not meet these criteria will not be considered for return.

Returns Process

To initiate a return, please contact us at:

• Email: contact@official4q7.com

• Mailing Address: 5900 Balcones Drive Suite 100

Austin, TX 78731

We require a receipt or proof of purchase to accompany your return. All returned merchandise should be sent to us at 5900 Balcones Drive Suite 100

Austin, TX 78731, after receiving a Return Merchandise Authorization (RMA) number.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. 

Contacting Us

If you have any questions about our returns and refunds policy, please contact us at:

• Email: contact@official4q7.com

• Mailing Address: 5900 Balcones Drive Suite 100

Austin, TX 78731

Please note that our customer service hours are Monday-Friday 9:00AM-5:00PM(CST).

Exchanges

If you need to exchange a product for the same item, contact us. Please note that we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@official4q7.com and send your item to 5900 Balcones Drive Suite 100

Austin, TX 78731

Shipping

To return the product, you should mail your product to: 5900 Balcones Drive Suite 100

Austin, TX 78731

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Changes to the Return and Refund Policy

We reserve the right to modify this return and refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.